Customer Service Skills Tips

July 28, 2012 by  
Filed under Every thing you Need to Know

A lot of employees these days seem to struggle with their customer service skills. It is all about people skills and knowing how best to interact with your customer. It is most important to try your best to be understood easily and try not to frustrate anyone. Here are a few simple and easy tips you can start implementing in your daily customer service interactions right now that will improve your customer service skills.

1.Smile until your face hurts.

Smiling is probably the most important part of customer service. even if you aren’t face to face with your customer and you are serving them over the phone or over the internet, you should still do your best to smile at all times. When you are smiling you are telling your body that you are happy and the rest of your body language and tone will fall into place and the customer will feel you are glad to be helping them out. if you’re frowning you are going to give off the wrong impression. even if a customer can’t see your face, by you smiling you will change everything else about your behavior and the customer will have to pick up on it.

2.help your fellow co-workers.

Team work is essential to good customer service. Without a team to work behind you you aren’t going to be able to get everything done and there will be no way that your customer will get fully satisfied. Delegate projects to different members of your team and make sure that everyone knows exactly what is expected of them and what the customer wants. When you have a great team of hard working people working together the customer is going to get their needs met a lot faster and therefore they will be happier. Time is money after all.

3.think positively and promote your organization outside.

One of the most often over looked customer service essentials is a positive outlook. if you are negative Nelly all the time and don’t like where you work or the work you’re doing, eventually that is going to show up in your customer interactions. People pick up on more than we care to share and they are going to think you hate your job if you do. best thing to do is to either change positions or take a vacation. Relax and enjoy life, you only have one to live.

I hope these quick tips will help you to improve your customer service skills. Keep up the good work and remember to always smile and stay positive when interacting with your customer.

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!