The Gilmer Mirror – BBB Warns Consumers of Fraudulent Computer Repair Calls

August 17, 2012 by  
Filed under Every thing you Need to Know

BBB is alerting consumers of a phone scam in which the caller claims to be from Microsoft. In an effort to gain remote control access to the victim’s computer, the caller offers to solve the consumer’s computer problems or sell thema license for software.

Once cybercriminals have gained a victim’s trust, they can do one or more of the following:- Trick people into installing malicious software on their computer.- take control of a victim’s computer remotely and adjust settings in order to leave the computer vulnerable.- Request credit card information so that cybercriminals can bill for the phony services

“Scammers know how to get around our better judgment”, said Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas. “by using the names often use the names of well-known companies in order to gain the trust of consumers, cybercriminals and other scammers are able to gain access to accounts and attack the computers of their victims.”

According to the Microsoft website, they will not make unsolicited phone calls to help you with your computer. If you receive a phone call similar to the one described, delete the message or hang up.Here are some of the organizations that cybercriminals claim to be from:• Windows Helpdesk• Windows Service Center• Microsoft Tech Support• Microsoft Support• Windows Technical Department Support Group•Microsoft Research and Development Team (Microsoft R & D Team)BBB advises consumers follow these tips to protect themselves from scammers attempting to access their computer:go through your service provider directly. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly. Some providers offer free tools that can help detect and remove viruses.

Install virus detection. To help protect your computer from viruses make sure you have virus detection software installed on your computer. This software can also help identify if a virus appears on your computer.Don’t trust cold calls. never give out personal information, over the phone, to someone you don’t know. If the caller claims there is a security threat to your computer, hang up and call your computer company directly.To find a computer repair company you can trust, go to To report a fraud or scam, call the BBB Hotline: (903) 581-8373.

About the BBBThe BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Business Reviewsand BBB Wise Giving ReportsTM on charities and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 116 BBBs serve communities across the U.S. and Canada. please visit for more information

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